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1. Can I get in trouble for complaining?

Not if what is being reported is the truth. We will not bring charges against a person who has acted in good faith. Making malicious or false allegations may have legal ramifications.

2. I am not 18 years of age. Do I have the right to make a complaint?

Yes.

3. Should I make my complaint in person?

We prefer to talk to you in person because if the matter is a minor misunderstanding, we may be able to resolve the problem quicker during a face-to-face conversation. We will also accept a complaint by mail.

4. What if I am not satisfied with the results of the investigation?

We sincerely hope that will not be the case. If it does, you may contact the city manager.

5. What will happen to the officer?

That will depend on what the officer did. If the officer's actions were criminal, they will be dealt with like any other citizen. If the actions were improper, but not criminal, appropriate internal action will be initiated. Training may also be implemented to correct the problem.

6. Who investigates complaints?

Either the Chief of Police or his designee will investigate your complaint.

7. Who should I go to first with a complaint?

A complaint should first be taken to the duty shift commander. This person can be reached by calling (309) 454-9535 and asking for the on-duty supervisor.

8. Will I be told the result of the investigation?

Yes. The chief of police or his designee will respond to you in writing.

9. Will I have to put my complaint in writing?

We have found it is much easier to investigate a written complaint and therefore we prefer complaints to be written. If for some valid reason this cannot be done, we will make other arrangements.

10. Will my complaint be taken seriously?

Every complaint is take very seriously. We want to find out where we went wrong.

11. Will the chief of police know about my complaint?

The chief of police receives a copy of all complaints against officers.