COVID-19 (Coronavirus) Information

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 Town Emergency Orders

Emergency Order 20-008 - Stay at Home Enforcement
Emergency Order 20-006 - Families First Coronavirus Response Act (FFCRA)
Emergency Order 20-005 - Use of Sick Leave for Child Care
Emergency Order 20-004 - Temporary Staffing Policy
Emergency Order 20-003 - Delivery and Package Sale of Alcohol - Extended
Emergency Order 20-002 - Cancellation of Certain Meetings
Emergency Order 20-001 - Delivery and Package Sale of Alcohol - 48hrs

ORD 5824 - Emergency Authorization

 April 2, 2020

Normal Parks Department 
Summer Activity Online Registration Postponed

Due to COVID-19 public health concerns, our Summer Activity Registration has been postponed.

Normal Resident Online Registration is rescheduled to Monday, April 27 starting at 8:30am and Non-Resident Online Registration will begin on Monday, May 4 at 8:30am. 

All paper registration forms are due April 24 by 5:00pm. You can fax (309-454-9701), mail, or place them in the drop box located outside our office door at 100 E. Phoenix Ave. 

We will continue to update our online Summer 2020 Activity Guide with any programs or events that have been cancelled. To view an updated Summer 2020 Activity Guide, check out 

All Playgrounds Closed
Please remember the State of Illinois has closed all playgrounds until April 30 due to COVID-19 safety concerns. Until then, please play in our other open park spaces, walk, run, or bike on our trails, and PLEASE practice social distancing to reduce your exposure as well as others around you.

 March 24, 2020

Mayor Koos discusses the Town operations during shelter-in-place order.

Essential Business Determination Hotline
From the Office of the Governor:
Essential businesses will remain open during the Stay at Home order to provide services that are vital to the lives of Illinoisans. Those businesses include, but are not limited to, pharmacies, certain government offices, day care centers that provide care for the children of essential employees, and restaurants providing take-out meals. If you work for an essential business, you should continue to practice social distancing and should stay at home outside of work hours. If you believe your business is nonessential but are still being asked to show up to work, you may discuss with your employer.  Businesses and employees with questions can call the Department of Commerce and Economic Opportunity COVID-19 hotline at 1-800-252-2923 or email  

 March 23, 2020

Public Works Dept. Modifies Curbside Collection and Services
During the statewide “Stay at Home” order, the Town of Normal Public Works Department will continue to provide critical work and essential services. However, crew sizes will be restricted to heed CDC guidelines and minimize the risk of exposure and transmission of the coronavirus (COVID-19). Due to the limited work force, the Public Works Department asks for residents’ cooperation to help with these efforts: 
Curbside Collection
Curbside garbage and recycling pickup will be maintained on regular pick-up days. Bulky Waste and Brush will continue to be collected curbside. Due to limited crew size, please hold on to these items if possible and place these items at the curb only if necessary. Please place recycling bins on the curb only when they are full.

Ordering for trash and recycle carts is available online at Delivery of the carts might be delayed due to crew availability.

Landscape Waste and Mulch Pick-up 

Landscape waste collection that was previously scheduled to start on March 30, 2020 will be delayed until at least April 7, 2020. 

Landscape waste is organic yard and garden waste such as leaves and plant trimmings. Landscape waste does not include grass clippings, sod, dirt or sticks. Sticks and other “woody” trimmings are considered brush and may be piled loose at the curb for brush collection. The landscape waste collection drop site will be available for residents; however, residents are encouraged to stay at home.

Free mulch pick-up will be unavailable.

Electronics Recycling 
Due to the need for crews to directly handle the material and personally assist residents, the Electronics Recycle Collection Facility located at 1301 Warriner Street will be closed to the public at this time. The monthly collection previously scheduled for Saturday, April 4 is canceled. 

Flushable Wipes
No wipes in the pipes please!  Please do not flush wipes (baby wipes, disinfectant wipes, etc.) labeled ‘flushable’ or paper towels, napkins, diapers or any fabric materials down the toilet. These materials do not degrade and will clog pipes, sewer collection and treatment systems. This may cause backups in homes and overflows in sewer systems, creating an additional public health risk during the coronavirus pandemic. Flush only toilet paper.

For sewer backups or problems during regular working hours, please call (309) 454-9571. If you are experiencing an issue after hours, please call the Police Department front desk at (309) 454-9535.

 March 22, 2020

Essential Businesses and Operations - The Governor's Executive Order
We have fielded many questions about what signifies an essential business or operation. The official definition of essential is “absolutely necessary; extremely important.”

If your business does not fall under that category or one of the 23 exceptions that Governor JB Pritzker outlined in his executive order, the State of Illinois says you must cease operations in order to stop the spread of the deadly COVID-19 (corona virus). The list can be viewed here: Executive Order 2020-10

The Governor did not call on local law enforcement officers to enforce this order with specific fines or actions, but he did call on business owners and residents to use common sense and best practices to do what’s safe and right for the public health. The Town of Normal asks for your compliance and understanding as we navigate this unprecedented move to protect all of those living and working here.

 March 20, 2020

Shelter-in-Place Order
The Governor just issued a shelter-in-place order for the State of Illinois as a measure to slow the spread of the COVID-19 virus. The order takes effect tomorrow, March 21 at 5:00 pm and remains in effect through April 7.

Please note the municipal services will not be interrupted by this order. Curbside waste collection, water service, and emergency response are unaffected, and Town departments will continue to perform essential functions.

Residents may still go to grocery stores and pharmacies, seek non-emergency medical attention at care clinics, and take walks. Roads, highways, and major interstates will remain open. During this time, we encourage you take personal action to reduce your exposure. By doing so, you are supporting our health care workers and first responders.
• Wash your hands for at least 20 seconds
• Use a tissue when you cough or sneeze
• Avoid close contact with anyone showing symptoms
• Practice social distancing, at least 6 feet

 Town of Normal to close 1st Floor of Uptown Station
To further follow the guidance of IPDH and the CDC to slow the spread of COVID-19, the first floor of Uptown Station, 11 Uptown Circle, will close starting Saturday, March 21, 2020 at 6:30 am and remain closed until further notice.

To protect the health and safety of staff, ticketing agents will be unavailable.  Please make travel arrangements online or by phone.
Amtrak,, (800) 872-7245
Burlington Trailways,, (309) 451-5380
Connect Transit,, (309) 828-9833
Peoria Charter,, (309) 662-6951
Greyhound,, (800) 231-2222

ADA Accessible Port-a-potties and wash stations will be placed at the bus bay and the train platform, and the gates will be open at the Uptown Station, Marriott, and College Ave. parking decks. 

The Town will keep residents informed with updates to the website as well as social media (Facebook and Twitter @normalILL) when information becomes available.
 March 18, 2020

According to IDPH:
Person-to-person spread of COVID-19 appears to be mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes.  It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. Signs and symptoms of COVID-19 include fever, cough, and shortness of breath.  Preliminary data suggest older adults and people with underlying health conditions or compromised immune systems seems to be at greater risk of developing serious illness from the virus.

If you are sick and have respiratory symptoms, such as fever, cough, and shortness of breath, stay home unless you need medical attention.  Remain in your home until you feel better and have no symptoms.  Keep in mind there is no treatment for COVID-19 and people who are mildly ill can isolate at home. While at home, as much as possible, stay in a specific room and away from other people. Those who need medical attention should contact their health care provider who will evaluate whether they can be cared for at home or need to be hospitalized.

This is a rapidly evolving situation and information will be updated as needed here and on the CDC website at
For general questions about COVID-19 and Illinois’ response and guidance, call 1-800-889-3931 or email DPH.SICK@ILLINOIS.GOV.

When Should You Call 911?
Please call 911 for only emergencies.   If you are experiencing  the following emergency warning signs for COVID-19, seek medical attention immediately:
•  Difficulty breathing or choking
•  Allergic reaction
•  Symptoms of heart attach or stroke
•  Confused, disoriented, or dizzy
•  Difficulty speaking, walking, or seeing
•  Sudden or severe pain

If you have mild symptoms or want to get tested, contact your healthcare provider.  If you want information about COVID-19, visit the CDC, IDPH, or McLean County Health Dept websites.  Please call 211 for assistance with food, shelter or other issues that can be addressed by our community social service providers.
 March 17, 2020

Self-Service Electronics Recycling – Temporarily Closed  
The Self-service electronics recycling drop off for McLean County residents is temporarily closed.  Please watch for updates on when this facility will reopen.
For more information on the Town of Normal’s electronics’ recycling program visit our website at or contact the Public Works office at 309-454-9571, Monday – Friday, 7 a.m. – 3 p.m.

All NFD Fire Stations Closed to Visitors
NORMAL –  Following recommendations by McLean County Health Department, Illinois Department of Public Health (IDPH), and Center for Disease Control and Prevention (CDC), to limit the spread of COVID-19, all Normal Fire Department stations will be CLOSED to visitors until further notice.   

In addition to visitors, the following programs have been indefinitely suspended:

⛔ Fire Station Tours and Show & Tell Events
⛔ Public Education Events and Presentations
⛔ Smoke and Carbon Monoxide Alarm Installation Program
⛔ Child Passenger Seat Inspections / Installation Check Events

While these decisions are difficult, they are necessary to help limit the spread of COVID-19 virus to vulnerable and high-risk populations, and to keep our members healthy and safe to be able to provide care to those who need it. 

To contact our administration office for day-to-day business, call 309-454-9613 from 8:30am-5:00pm, Monday through Friday.  
 March 16. 2020

Town of Normal Follows Recommendations for Social Distancing, Closes Facilities 

 The Town of Normal facilities utilized for precinct voting will be open and accessible for tomorrow’s election.  Precinct locations that will be open tomorrow are: Ironwood Clubhouse, Community Activity Center and Fairview Aquatic Center.

However, in an effort to take proactive measures and protect the health and safety of the community, the following Town offices and facilities will be closed to the public effective March 17, 2020 until further notice:
Normal City Hall - 11 Uptown Circle (1st floor will remain open for Amtrak and Bus patrons)
Engineering, Inspections, Facilities Management – 1 Uptown Circle
Parks and Recreation – 100 E. Phoenix
Community Activity Center – 1110 Douglas (after polls close)
Normal Fire Department – All Stations - No visitors.  No tours.
Water Department – 107 E. Mulberry
Public Works – 1301 Warriner
Children’s Discovery Museum – 101 E. Beaufort 
Normal Theater – 209 W. North 
Normal Public Library – 206 W. College

Following recommendations by McLean County Health Department, Illinois Department of Public Health, and Centers for Disease Control and Prevention for social distancing and to minimize the risk of transmission of COVID-19, the Town is encouraging residents to utilize online services at or call to inquire or conduct Town business.  No interruptions to municipal services are expected at this time.  

The Town will keep residents informed with updates to the website as well as social media (Facebook and Twitter @normalILL) when information becomes available.

Normal Parks Events and Programming Cancellations
Adult Dance Class March 17 Cancelled-Touching required-Demographic
Social Dance March 21 Cancelled-Touching required-Demographic
March 21 Dress Up Movie - CANCELLED - large gathering/Normal Theater temporarily closed

No class March 16-20.
Week of March 23 is a scheduled week off in between sessions
The start of the spring session is week of March 30 which is now listed as questionable
Reasoning for suspension is far majority of participants are Seniors and classes have over 40 attending

 Zumba Gold
No classes March 16 - 27
Will review if classes can resume March 30.
Reasoning for suspension is majority of participants are middle age to seniors

Earth Day Clean Up on April 25.
 March 13, 2020

Cultural Arts Department Closure
PLEASE NOTE:  The Town of Normal’s Cultural Arts Department will temporarily close to the public starting on Saturday, March 14 to help limit large gatherings for the health and safety of our visitors and members. This includes the Children’s Discovery Museum and the Normal Theater; both sites will remain closed through March 30.

 March 12, 2020

Message from Mayor Koos re: COVID-19
The Town continues to monitor the COVID-19 (Coronavirus) situation and will immediately post notifications should municipal services or activities be affected. We encourage all residents to closely monitor information from the McLean County Health Department, Illinois Department of Public Health (IDPH), and the CDC.

Suggested links for information on best practices to minimize risk and prepare for this health pandemic, we refer you to:
🔹McLean County Health Department
🔹 Illinois Dept. of Public Health
🔹 Centers for Disease Control and Prevention