Under the direction of the City Manager, the Administration Department is responsible for the general management of all municipal operations. The City Manager is the chief administrative officer for the Town and is appointed by the Town Council. The Administration Department is responsible for:

• Implementing the vision and policies of the Town Council
• Coordinating special projects and economic development activities
• Labor Relations
• Communications Management
• Risk Management
• Insurance Administration
• Budget Preparation
• Grant Administration
• Intergovernmental Relations
• Human Relations
• Preparing Town Council agendas and reports
• Managing daily operations of the Human Resources department
• Managing daily operations of the Facilities Management department

The Administration Department handles citizen inquiries and service requests. If you have a question, concern or suggestion related to the Town of Normal, please contact a member of the Administration Department.

Staff Members

• Pamela Reece, Deputy City Manager - (309) 454-9502

• Sally Heffernan, Assistant to the City Manager - (309) 454-9504
• Heather Beal, Communications Manager - (309) 454-9595
• Sandy Fedden, Administrative Secretary - (309) 454-9503