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1. What are ordinance violations?
2. What options do I have available if I receive an ordinance violation?
3. Where can I find a copy of the ordinance which I am accused of violating?
4. How can I avoid coming to court?
5. Under what circumstances can I plead not guilty and contest a charge?
6. What is the procedure for contesting a charge?
7. Can someone else appear in court on my behalf (for example, a friend or family member)?
8. What are my rights with respect to a trial?
9. Do I need an attorney?
10. What type of trial is available?
11. What is a bench trial?
12. When is a jury trial available?
13. What is the probability that I will win my case?
14. What happens if I win in court?
15. What happens if I lose in court?
16. How much is the fine?
17. If found guilty, how much time am I given to pay the fine and court costs?
18. What are the consequences of pleading guilty in court?
19. What are some advantages to pleading guilty in court?
20. What are some disadvantages to pleading guilty in court?
21. What are the advantages of pleading not guilty?
22. What are the disadvantages of pleading not guilty?
23. Is public service work available instead of a fine?
24. Will the ordinance violation affect my driver's license?
25. When is my court date?
26. Who is eligible to pay a settlement at City Hall?
27. What if I have a prior ordinance violation?
28. What if I receive multiple ordinance violations arising out of a single incident?
29. How can I pay the settlement?
30. How long do I have to pay the settlement?
31. May I make partial payments?
32. Where do I send the citation and payment?
33. What happens if I do not pay the settlement by the court date?
34. What happens with my citation if I pay the settlement?
35. Why is it called a settlement?
36. How much do I have to pay?
37. Whom can I contact for more information?

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1. What should I do if I cannot find my parking ticket in the system when I attempt to pay online?
2. What is the sales tax rate in Normal?
3. Why do I have to pay a use tax on my newly purchased vehicle?
4. What phone number do I call regarding Use Tax Questions?

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1. How do I schedule a tour of a fire station?
2. My Carbon Monoxide alarm is beeping. What should I do?
3. Where should I install the smoke alarms in my home?
4. Will NFD check my child's car seat to make sure it's safe?
5. Do I need a permit to have an outdoor fire?
6. I called for an ambulance; why did you send a fire engine too?
7. A member of my household has a functional need. What should I do to help out emergency response?
8. I have questions about my ambulance bill. Whom should I contact?
9. What’s the difference between a fire engine and a fire truck?
10. How can I become a Normal Firefighter/Paramedic?
11. Why are fire engines red?
12. How can I get information on breaking news and emergencies?
13. How often is my business inspected by the fire department?
14. How do I know if my smoke alarm is working?
15. How do I schedule fire safety presentations for my school or organization?
16. Why do firefighters wear red suspenders?
17. Every time I cook, my smoke alarm goes off. What should I do?
18. What is a Knox Box? Do I need one?
19. How long do I have to correct violations on a commercial fire inspection?
20. Will I get a fine if my fire alarm goes off and there isn't a fire?

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1. When is a Certificate of Appropriateness (COA) application required?
2. Who approves a Certificate of Appropriateness (COA), and when?
3. What type of work qualifies for expedited review?
4. How does the Bone Grant program work?
5. What type of work is eligible for funding through the Bone Grant program?

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1. Are paper applications accepted?

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1. How can I pay my ordinance violation?
2. When is my court date?
3. Will I lose my driver's license if I pay my ordinance violation online?

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1. How can I register for programs?
2. Do we have Adult Sports Leagues?
3. When and how can I reserve a Park Shelter or Softball Field?
4. When is the Activity Guide available?
5. When can applications be submitted for Summer Employment?
6. When do Pool Passes go on sale and where can I purchase one?
7. What are the Pool hours?
8. Who do I call to find out if a program, concert, play or game has been cancelled?

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1. Does the Town restrict the number of pets that I may have in my home?
2. How can I determine the zoning of a property?
3. Where do I look to determine whether my proposed business use is permitted at a certain address?

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1. How do I obtain a copy of a police report?
2. How do I pay for an ordinance violation?
3. Can I dispute an ordinance violation?
4. How can I get a copy of an accident report?
5. How do I reclaim a vehicle that was towed after an arrest?
6. Why was my vehicle towed?
7. How do I contact an officer or detective at the Police Department?
8. How do I check the status of my case?
9. How do I retrieve property seized by the Police Department?
10. How do I bail someone out of jail?
11. How can I obtain an Order of Protection?
12. How do I get a copy of my criminal history?
13. Where do I pay for a traffic ticket?
14. Where do I pay for a parking ticket?
15. Can I dispute a parking ticket?
16. How do I apply for a job with the Normal Police Department?

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1. Can I get in trouble for complaining?
2. I am not 18 years of age. Do I have the right to make a complaint?
3. Should I make my complaint in person?
4. What if I am not satisfied with the results of the investigation?
5. What will happen to the officer?
6. Who investigates complaints?
7. Who should I go to first with a complaint?
8. Will I be told the result of the investigation?
9. Will I have to put my complaint in writing?
10. Will my complaint be taken seriously?
11. Will the chief of police know about my complaint?

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1. What is single stream recycling?
2. What are the benefits of recycling?
3. Do I have to use a Town issued cart to participate in curbside collection?
4. Why do some recycle carts have a yellow lid and others have recycle stickers on the side?
5. Will my recycling be picked up on a holiday?
6. I have an extra Town-issued cart. Can I use my extra cart for recycling?
7. When will my recycle cart be emptied each week?
8. Where should I place my recycle cart for collection?
9. If I choose not to participate in the curbside recycling program, will my monthly waste fee be reduced?
10. Does the Town offer other opportunities to recycle?
11. What items can be recycled in the curbside and drop off recycle center programs?
12. What items are prohibited?
13. Should I place items in my recycle cart loosely or in a bag?
14. How should I place shredded paper in my recycle cart?
15. What should I do if my recycling cart isn’t emptied on my regular collection day?
16. How do I order a recycling cart?
17. What is the cost of a cart?
18. How can I get answers to related questions?

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1. How do I obtain a business license?
2. How do I obtain a birth certificate?
3. How do I obtain copies of police reports?

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1. What is there to do in Uptown Normal?
2. Where can I park in Uptown?
3. I have a question not answered on the website, who may I contact for help?

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1. Why is there a Bloomington/Normal Use Tax?
2. Is the Use Tax new?
3. How is the tax paid?
4. Do out-of-town dealers know about the tax?
5. What is the Bloomington/Normal Use Tax Division?
6. Who gets the revenue generated by the tax?
7. What is the money used for?
8. What is the State of Illinois ST-556 form?
9. Where do I send the form, copy of the ST-556 form (or sales invoice), and the amount due?
10. How can I get more information on Bloomington/Normal Use Tax?

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1. What is a fully automated waste collection system?
2. What are the benefits of an automated waste collection system?
3. Are residents required to use a Town-issued cart for the waste and curbside recycling programs?
4. How is a garbage cart used?
5. What can be placed in the cart for garbage collection?
6. What if I have more trash than can fit in my town-issued cart?
7. What size carts are available?
8. Can I purchase my own cart from a local retailer?
9. Can residents use non-Town issued garbage cans or leave garbage out in plastic bags?
10. When should waste (garbage, recyclables, landscape waste, bulky waste) be placed at the curb?
11. What should residents do with existing carts and garbage cans?
12. Should I take my cart with me if I move?
13. How do I clean my cart?
14. Where can I store my garbage cart?

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1. How do I report a main break?
2. How do I contact the Utility Billing Department?
3. If I have a water quality concern, whom do I call?