Utility Payments

Beginning June 1, 2021, all credit/debit card payments for utility bills are subject to a $1.99 convenience fee. This convenience fee will be assessed each time a credit/debit card is used to make a payment. To learn about fee-free payment options, please read below. 

Go paperless! 

Sign up for paperless statements! Enroll today!
Note: Customers using paperless statements (e-Billing Notification Service) are subject to standard late fees, as well as standard delinquency procedures.

Payment Options
The Town of Normal offers several ways to pay your utility bill. These options are outlined below.

1.    E-Z Pay
No more checks, standing in line or hunting for stamps! E-Z pay is a free service that automatically pays your utility bill directly from your bank account (savings or checking). Customers using this program are subject to standard late or insufficient fund fees.

To enroll, complete the authorization form (include a voided check/deposit slip). Continue to pay in your usual manner until a message appears on your bill indicating your bank account will be drafted. 

Once enrolled, you will continue to receive a copy of your bill (either mailed or paperless). A “bank account drafted for” message will appear with the amount and due date on the statement. 

To discontinue the service, write the Town of Normal a letter, including your account number, and the request will be handled promptly. 

Town of Normal
Attn: Water Department / EZ Pay
PO Box 589
Normal, IL 61761-0589

2.    Online
Beginning June 1, all credit/debit card payments are subject to a $1.99 convenience fee. This convenience fee will be assessed each time a credit/debit card is used to make a payment. To avoid this fee, choose another payment option. 

Pay/view your utility bill and review current account information, online anytime (credit/debit card fees apply each time a card is used). Online, you can:
    Make a one-time payment with a credit/debit card or
    Enroll to make automated recurring online payments.

Note: Do not use this service to pay after receiving a shut-off notice.
Login or sign up for an Online Utility Account

3.    Mail
Include your account number and service address directly on the check. Use the return envelope provided with your bill or mail to the lock box at the following address: 

Town of Normal
PO Box 959269
St. Louis, MO 63195-9269

4.    Phone
Credit/Debit card payments can be made by calling (309) 454-9516, Monday - Friday 8:30 am - 5 pm. Credit/Debit card payments are subject to a $1.99 convenience fee.

5.    Drop Box
Payments (checks only, no cash please) can be left in the drop box located in the circle drive in front of the Normal Police Station, 100 E. Phoenix Avenue.

6.    In-Person
Bill payments (cash, check, credit card) are accepted at the Finance Department, Monday - Friday from 8:30 am - 5:00 pm, located at 11 Uptown Circle, 3rd floor. Credit/Debit card payments are subject to a $1.99 convenience fee.