Payments

There are several convenient ways to pay your utility bill. Please select from the options below.

Did you know you can also sign up for paperless statements? Enroll today!

1. Online


No late fees, no shutoffs, no worries! You can pay and view your utility bill, and review your current account information, online anytime. You can make a one-time payment with a credit card or enroll to make automated recurring online payments. Note: Do not use this service to pay after receiving a shut-off notice. Login or sign up for an Online Utility Account

2. E-Z Pay


No more checks, no more lines, no more stamps! E-Z pay is a free service that automatically pays your utility bill directly from your account.

Bank Statements


Simply indicate which account, savings or checking, you want your automatic payment deducted from and E-Z Pay works just like any other direct payment service. On the date due, E-Z Pay makes the bill payment and records it as a separate item on your bank statement.

Discontinuing E-Z Pay


If you decide to stop E-Z Pay, simply write the Town of Normal a letter to discontinue this service. We will handle your request promptly.

Additional Information


You will continue to receive a copy of your bill. A "bank account drafted for" message will appear with the amount and due date on your statement. Contact the Town of Normal for clarification or to delay payment if necessary.

How to Join


Print out and complete the Authorization Form and return it ATTN: Water Department. Please enclose a voided check for bank verification purposes. Continue to pay in your usual manner until a message appears on your bill indicating your bank account will be drafted.

3. Mail


Please be sure to include your account number and service address directly on the check. Use the return envelope provided with your bill or mail to the following address:
Town of Normal
Finance Department
11 Uptown Circle
P.O. Box 589
Normal, IL 61761

4. Phone


Credit card payments (Visa, MasterCard or Discover) can be made by calling (309) 454-9516. Please call Monday - Friday from 8:30 am - 5:00 pm.

5. Drop Box


Payments can be left in the drop box located in the circle drive in front of the Normal Police Station, 100 E. Phoenix Avenue.

6. In-Person


Bill payments (cash, check, credit card) are accepted at the Finance Department, Monday - Friday from 8:30 am - 5:00 pm, located at 11 Uptown Circle, 3rd floor.