The Town of Normal is committed to continuously improving the engagement of our community, by providing stakeholders with diverse communications channels for input. We are also committed to timely response to public inquiries and comment, and accurate and comprehensive communication of information about the Town and our departments, services and programs through a wide range of traditional media and new electronic media.

The Communications Department is responsible for the Town’s public relations, marketing, branding and overall communications strategy and implementation. We recommend, develop and execute communication strategies to support municipal operations and coordinate all of the public relations and marketing efforts for the Town of Normal. Additionally, we work closely with Town departments to improve public engagement through written and verbal communication, and help to maintain and support 15 Facebook pages, 10 Twitter accounts, and 4 Instagram accounts.